Support1 min read
Pause automations on a single conversation
Take over a conversation by pausing the AI and flows for that contact only, right on screen.
Create my accountHow it was before
Pausing automations for one contact meant typing commands, such as #pausa for the AI, or replying by hand, and there was no on-screen control to pause only the AI or only the flows.
How it works now
Inside the conversation, a control pauses automations for that contact only, and you resume whenever you want. Every other conversation keeps being handled normally.
What you gain
- Pause for that contact only
- Resume with one click
- Other conversations stay automated
- Human support without fighting the bot
Before
Pausing automations for one contact meant typing commands, such as #pausa for the AI, or replying by hand, and there was no on-screen control to pause only the AI or only the flows.
Now
- Pause automations on that conversation only
- Resume when you are done
- The other conversations carry on as usual