One selector for numbers and number families
Switching numbers, or viewing every conversation in a family, is now a single click in one place, on desktop and mobile.
Create my accountHow it was before
The chat showed one number at a time: to see another number's conversations you had to switch it in the selector, and there was no single view of a family's conversations.
How it works now
There is now one selector, grouped into Families and Numbers, with search by name. It shows what is selected, how many numbers a family has and your unread conversations.
What you gain
- Fewer clicks to switch between inboxes
- One place to pick a single number or a whole family
- Search by name when you manage many numbers
- The same behavior on desktop and mobile
How it works
In Chat, the conversation source button now gathers everything in one place. When you open it you see two groups:
- Families, to see the conversations of every number in a family at once
- Numbers, to see the conversations of one specific number
Who benefits most
Teams that answer from several WhatsApp numbers, such as sales teams, clinics with more than one location and agencies that manage many accounts, stop hunting for the right filter and switch context in one click.
Useful details
- The selector shows how many numbers a family has
- Unread conversations appear next to each option
- Search finds a family or a number by name