Support1 min read
Visible human handling and a Return to bot button
The conversation shows when a person has taken over and lets you hand it back to automation.
Create my accountHow it works now
When you reply manually, the conversation gets a human handling badge, and the AI and flows stop answering over you. When you are done, the Return to bot button turns the AI back on for that contact and lets flows trigger again.
What you gain
- A clear human handling badge in the conversation
- Automation does not answer over you
- Return to the bot with one click
- Flows released to trigger again
How it works
- When you reply manually, the human handling badge appears at the top of the conversation
- The AI and flows do not answer while you handle it
- The Return to bot button turns the AI back on for that contact
Why it matters
The customer does not get two answers at once, and the team knows who is handling the chat.