Automation3 min read
Flows: build your support by dragging blocks
Build WhatsApp conversation automations with a visual editor, a simulator and automatic saving.
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The Flows editor lets you build your service step by step by dragging blocks: triggers, text messages, buttons, lists, media, polls and carousels, waiting for a reply, conditions, delays, webhook calls and handoff to a person. Your work saves itself and a simulator shows what the customer will see.
What you gain
- A drag-and-drop visual editor, no code needed
- A simulator to test before you turn it on
- Automatic saving and a draft that never gets lost
- Duplicate, import, export and follow the metrics of each flow
Available blocks
- Triggers: first message, keyword, via API and via webhook
- Messages: text, buttons, list, media, poll and carousel
- Logic: wait for a reply, conditions and delays
- Integration: webhook call and handoff to an agent
To work with peace of mind
- Saving every few seconds and a local draft
- Copy and paste blocks, duplicate a flow, import and export
- A simulator that looks like a phone
- A metrics panel inside the editor
To use on several numbers
Apply the same flow to one number or to a whole family.